ALTA Best Practices Framework

The American Land Title Association, founded in 1907, is the national trade association representing title insurance companies, title and settlement agents, independent abstracters, title searchers, and real estate attorneys. With offices throughout the United States, members conduct title searches, examinations, closings, and issue title insurance that protects real property owners and mortgage lenders against losses from defects in titles.

ALTA created best practices to help members highlight policies and procedures the industry exercises to protect lenders and consumers, while ensuring a positive and compliant real estate settlement experience.

Pioneer Title Company seeks to engage in best industry practices to protect consumers, promote quality service, provide for on-going employee training, and meet legal and market requirements. These best practices are voluntary and designed to help Pioneer Title Company educate consumers and clients on Pioneer Title’s professionalism and best practices to ensure a positive and compliant real estate settlement experience. These best practices are not intended to encompass all aspects of title or settlement company activity.

Pioneer Title Co. adheres to the following ALTA Best Practices Framework guidelines…

• Establish and maintain current license(s) as required to conduct the business of title insurance and settlement services.
• Adopt and maintain appropriate written procedures and controls for Escrow Trust Accounts allowing for electronic verification or reconciliation.
• Adopt and maintain a written privacy and information security program to protect Non-public Personal Information as required by local, state and federal law.
• Adopt standard real estate settlement procedures and policies that ensure compliance with Federal and State Consumer Financial Laws as applicable.
• Adopt and maintain written procedures related to title policy production, delivery, reporting and premium remittance.
• Maintain appropriate professional liability insurance and fidelity coverage.
• Adopt and maintain procedures for resolving consumer complaints.

Our Privacy Assurance

• We do not sell your personal or medical information to anyone.
• We do not share your information with non-a liate companies that would use it to contact you abouttheir own products and services, unless permitted pursuant to a joint marketing agreement.
• We require persons or organizations that represent or assist us in servicing your policy and claims tokeep your information confidential.
• We require our employees to protect your personal information and keep it confidential.

Protecting your personal information is important to us. In addition to the practices described above, we use a variety of physical, technical and administrative security measures that help to safeguard your information. For Social Security Numbers (SSN), this includes restricting access to our employees, agents and others who use your SSN only as permitted by law, such as to comply with the law, to provide you with products and services or to handle your claims.